If you’re running a salon and trying to figure out which booking system to actually use, you’re not alone. There are loads of them, they all promise the world, and most of the comparison guides online either copy each other or are quietly written by one of the platforms themselves.
This is our take. We’ve gone through what’s actually out there, looked at how each one charges, who they really suit, and what they get right and wrong. Our recommendation is Book in Beautiful – we’ll explain why – but we’ve covered the others honestly too, because the right choice depends on your business.

What Actually Matters When You’re Choosing
Before getting into the booking systems, a few things worth thinking about. The feature lists all start to look the same after a while – online booking, reminders, client records, blah blah. The stuff that actually makes a difference six months in is usually about how they make their money, and what happens when your business grows.
How they charge – Some take a cut of every new client. Some charge a flat fee. The cheapest option today might be the most expensive option once you’re fully booked, and vice versa. Worth doing the maths at your current volume and again at double it.
Who owns your clients – This one trips a lot of people up. If a client books you through a marketplace, that platform also has a relationship with them – and can market other salons to them. If you ever want to switch systems, or send your own promotional emails, having clients locked inside someone else’s platform makes life harder.
Will it work in your country – Some platforms are built with specific markets in mind and adapt to others over time. Before committing, check that your booking system supports local tax reporting requirements, complies with GDPR or relevant data regulations, offers suitable payment methods, and provides support during your working hours.
Can your team actually use it – Software that looks great in a demo can be a nightmare for a stressed-out junior on a busy Saturday. If it takes weeks of training to get going, that’s a real cost.
Will it still work as you grow – Some systems are great for solo therapists but fall apart at five staff. Others are built for big teams and feel like overkill if you’re on your own. Pick something that fits where you’re going, not just where you are.
Reviews – It’s also worth checking independent reviews before committing to anything. Trustpilot reviews, in particular, can tell you a lot about what support is actually like once you’re a customer — especially around billing, migrations, and problem-solving. The patterns are often more useful than the polished feature lists on comparison sites.
How Booking Systems Make Their Money
This is worth understanding because it shapes everything about how a booking system behaves – what features they push, how their support works, even who they really work for.
Marketplace vs direct booking system – Marketplace platforms help clients find you through a shared directory, but most of them take a commission on new bookings – sometimes 20%, sometimes more. Direct booking systems, by contrast, don’t typically charge commission, as clients book with you directly. Worth knowing one detail: some platforms reset clients as “new” after 12 months without a visit, which means the commission can come back around even on returning clients.
Subscription – A flat monthly fee. You pay the same whether you’ve had 10 bookings or 1,000. The booking system doesn’t take a cut of your work, which means their incentives are aligned with yours rather than competing with you.
Per-staff pricing – You pay based on the number of team members using the system. This keeps pricing aligned with team size, but it’s worth factoring in how it will scale as you grow.
Card processing fees – Most booking systems charge a small percentage on every card payment. Easy to forget about, but they add up over a year.
The thing to do before you sign up: work out what you’d be paying each month based on your real bookings, not the marketing page. Then run it again at twice your current volume. Sometimes the answer changes completely.

The Booking Systems
Book in Beautiful (Our Pick)
Book in Beautiful is booking software built specifically for beauty businesses – salons, mobile therapists, and freelance pros. It’s particularly well-suited to established businesses looking for a more streamlined, professional setup, which is why it’s our top recommendation.
The bit that genuinely sets it apart: the ability to create and manage a fully branded website for your business, included at no extra cost. Not a generic booking page on their domain, not a widget you have to embed somewhere – an actual professional website for your business, with your branding, your services, your photos, your story. None of the other booking systems in this guide do this. With most of them you’re either using a stock-looking booking page on their domain, or you’re trying to plug their booking system into a website you’ve had to build (and pay for) somewhere else.
Most salons end up paying separately for a website – often hundreds of pounds upfront, then ongoing hosting and maintenance – and then trying to integrate a third-party booking system into it. With Book in Beautiful you get both, properly joined up, in one subscription. That alone usually makes it cheaper than the alternatives once you factor in the cost of building a site somewhere else.
Support is another area worth highlighting. Many booking systems lean heavily on self-serve models – fine if you’re tech-confident, less so when you’re trying to fix an issue between clients on a busy day. Book in Beautiful takes a different approach, putting real human support front and centre, with dedicated Business Advisors who genuinely understand salon businesses rather than offering generic software help. It’s the kind of difference that’s easy to overlook at sign-up, but quickly becomes invaluable once you’re up and running.
Your clients book directly through your own site, which means the whole journey from finding you to booking with you is your brand – not someone else’s. That matters for repeat business, for word-of-mouth referrals, and for not getting lost in a sea of competitors on a marketplace.
There’s no marketplace, which means no commission on bookings, no competitor listings sitting next to yours, and no algorithm deciding who gets seen first. What you charge for a service is what you keep – no platform taking 20% or 35% off the top.
Subscription-based pricing keeps your monthly costs predictable, with no surprise fees as you get busier. There’s also a Free For You plan available if you’re just getting started or want to keep costs low. Available across the UK, Ireland, Germany, France and Spain, with proper local support rather than tickets routed to a US time zone.
Best for: Established salons, mobile and freelance beauty pros, anyone who wants a proper website and booking system in one place, and anyone tired of paying commission on clients they already own. Especially good for salons with multiple locations, which Book in Beautiful supports well.
Worth knowing: Rather than relying on a marketplace, client discovery happens through your own website and Google visibility. That’s often where most clients search in the first place. With Book in Beautiful, you create your own website, as well as Google Business listing, and then you keep 100% of every booking, forever – which is usually the better long-term trade.

Fresha
Fresha is one of the bigger beauty platforms – they’re in over 120 countries and have a huge consumer marketplace that genuinely brings in new clients. The interface is polished and most people find it easy to use.
Their current pricing model includes a commission on new clients who discover you through the Fresha marketplace – typically around 20%.
Best for: Newer businesses that need help getting found. The marketplace works – it really does bring in clients.
Worth knowing: Marketplace platforms charge a percentage on new clients who find you through them. For established businesses with a strong existing client base, this may not be something you really need. Even if you’re newer, it’s often worth investing in your own website and Google presence – so your clients, brand, and visibility stay yours, regardless of which booking system you use.
Booksy
Booksy has one of the largest beauty marketplaces around (over 35 million consumers – mostly US based), and it’s especially strong in the barbershop world. It’s subscription-based rather than commission-based, so your monthly costs are predictable, but the marketplace does its own thing on top of that.
There’s a paid promotional element – you can pay extra to get higher placement in the marketplace, which means visibility there isn’t purely about how good your reviews are. Worth knowing if you’re relying on the marketplace for new clients.
Best for: Barbershops and hair salons, especially anyone whose growth depends on getting new clients in the door.
Worth knowing: Can feel like a lot of features if you’re a small operation. And the marketplace is partly pay-to-play – if you don’t want to pay for promotion, expect less visibility.
Treatwell
Treatwell is big across Europe and has serious consumer brand recognition – if a client in London is looking for a treatment online, they’ve probably heard of Treatwell. Most of the platform is about the marketplace; there isn’t much in the way of standalone management software here.
The catch: the commission rate is high. Higher than most other major platforms. Additionally – a client who doesn’t rebook within 365 days gets treated as a new client again, with the 35% commission applying once more.
If you’re in a high-footfall area where consumers are actively browsing on Treatwell, that visibility has real value. But you’re paying for it.
Best for: Brand new salons in high-traffic urban spots that need bookings now.
Worth knowing: The economics get rough as you scale. If you’ve got an established client base, you’re paying significant commission on bookings you’d have got anyway.
Slick
Slick is one of the simpler options and is built around being easy to use. It’s aimed at small to medium independent salons who want a clean diary and online booking without the steep learning curve of a full all-in-one system.
Setup is fast, the interface is straightforward, and support is responsive. It’s lighter on reporting and marketing tools than the bigger booking systems, but if you mainly want your booking under control without faffing about, it does the job.
Best for: Small independent salons, owner-operated businesses, anyone moving over from paper diaries or basic systems.
Worth knowing: You may outgrow it if your business gets serious about loyalty marketing or detailed reporting. Worth thinking ahead.
Square Appointments
Square Appointments has one of the only genuinely useful free tiers out there – if you’re a solo operator, you can run your booking on it without paying anything. Paid plans add multi-staff support and more advanced features.
It’s part of the wider Square ecosystem, so if you already use Square for your card readers and payments, the integration is seamless. It’s not built specifically for beauty, and there’s no marketplace, but for cost-conscious solo operators it’s genuinely hard to beat.
Best for: Solo operators, salons already using Square POS, anyone who wants to keep costs as low as possible.
Worth knowing: Not beauty-specific, so some of the workflows feel a bit generic. No marketplace means no help with new client discovery.
Planity
Planity is a French platform that’s become a serious force across France, Belgium, and Germany – the second-largest player in those last two markets. They’ve onboarded over 45,000 salons since launching in 2017 and run a consumer marketplace with around 8 million monthly visitors.
Here’s the interesting bit: unlike Treatwell or Fresha, Planity doesn’t take commission on bookings. It’s a flat monthly subscription (around €69/month for the main product), full stop. The founders have been vocal that the marketplace-commission model penalises salons for the wrong thing – you end up paying for clients you already own. On that fundamental philosophy, Planity and Book in Beautiful are on the same page.
Where they differ: Planity’s public face is the marketplace itself. Clients searching for a salon in Paris or Berlin go to planity.com and browse. Your salon is one listing among many in your area. That can be a useful source of new clients, especially in markets where Planity has strong consumer awareness, but it also means your brand identity is constrained by the marketplace layout. You don’t get your own branded website out of it.
Outside France, Belgium, and Germany, Planity’s consumer presence is thin. If you’re in the UK, Ireland, Spain, the US, or anywhere else, the marketplace traffic doesn’t really exist for you yet.
Best for: Salons in France, Belgium, and Germany who want marketplace visibility without paying commission on every booking.
Worth knowing: Outside its core markets, you don’t get the marketplace benefit – and even within them, you’re still a listing on someone else’s site rather than running your own branded presence.
Quick Comparison
If you want it all on one page:
| Book in Beautiful | Fresha | Booksy | Treatwell | Square | Planity | |
| How they charge | Subscription or Free for You | Subscription + marketplace commission | Subscription + marketplace commission | Subscription + marketplace commission | Free tier + paid plans | Subscription |
| Marketplace? | No | Yes | Yes | Yes | No | Yes |
| Commission on bookings? | No | Yes | No | Yes | No | No |
| Website included? | Yes | No | No | No | No | No |
| Who owns your clients | You | Shared | Shared | The platform | You | Shared |
| Best fit | Independents, mobile pros | New businesses | Barbers, hair | New salons | Solo / Square users | Marketplace-led discovery |
So Which One Is Right for You?
Our recommendation is Book in Beautiful for most salons and beauty professionals. The website-and-booking-in-one combo is genuinely hard to beat once you do the maths, and not paying commission on your own clients adds up fast. That said, here’s how it shakes out by business type:
If you’ve got an established client base – Book in Beautiful is the stronger fit. You don’t need a marketplace if your clients are already coming back – paying commission on them is just giving margin away. Your own branded website supports word of mouth too, giving clients a professional place to send friends while building long-term visibility on Google. Over time, your reviews and SEO work together to help your business show up ahead of competitors.
If you’re solo or mobile – Book in Beautiful is the strongest fit. You get a proper website, direct booking, and no commission on your work – plus tools built specifically for mobile pros, like travel time calculation, working area controls, and smarter scheduling. Square Appointments is worth a look if your absolute priority is keeping costs at zero, but you’ll be on a generic-looking booking page with no real branding to speak of.
If you’re completely brand new with no following – Booksy or Fresha can help with initial discovery through their marketplaces. Just be clear-eyed about what you’re trading off: commission on bookings, less control over your brand, and clients who are partly the platform’s clients rather than yours. Many salons start on these and switch to something like Book in Beautiful once they’ve built a base.
If you’re running a bigger or multi-location operation – Book in Beautiful handles team scheduling, staff management, and multi-site setups well, without the complexity overhead that larger enterprise platforms tend to bring. For most growing salons it strikes the right balance – the tools you actually need, without paying for the ones you won’t use.
Mistakes Worth Avoiding
Going on price alone. Commission-based platforms look cheap when you’re quiet. They’re less cheap when you’re busy. Always work out what you’d pay at your actual booking levels, not the headline figure.
Not thinking about who owns your clients. Your client list is one of the most valuable things your business has. If your clients only exist inside someone else’s platform, you don’t really own them – the platform does.
Forgetting that costs scale. What’s affordable as a one-person business can be properly expensive once you’ve got five staff and add-ons stacked on top. Look at the price ladder before you commit.
Putting off switching for too long. Migrating systems is a faff, but staying on something that’s costing you 30% commission for two more years because the switch feels daunting? That’s a much bigger faff in the end. Book in Beautiful also offers pain free switching, with hands-on support to help migrate your bookings, services, and client data across without the usual stress of changing systems.









